Shipping policy

Introduction

RESONANCE (the "Brand," "we," "us") works to deliver its products to customers quickly, efficiently, and safely. This Shipping Policy governs delivery terms, delivery times, and associated costs. By placing an order on the website, you agree to the terms set out below. Nothing in this policy derogates from your rights under applicable law.

1. Order Processing Times

1.1. All orders placed on the website are processed, packed, and prepared for shipping within 1–3 business days from receipt of payment confirmation from the payment processor.

1.2. "Business days" for the purposes of this policy are Sunday through Thursday, excluding Fridays, Saturdays, holiday eves, holidays, and official rest days in the State of Israel.

1.3. Orders placed after 10:00 AM will be treated as if placed on the following business day.

2. Shipping Method, Delivery Times and Costs

At this time, the Brand ships within the State of Israel only, via home courier delivery:

Delivery time: 1–3 business days from the moment the shipment is handed to the shipping carrier.
Total estimated time until you receive your order: 1–5 business days from order confirmation (processing + delivery).
Shipping cost: 35 NIS.
Free shipping: orders with a total value of 300 NIS or more (after discounts and before shipping fees) qualify for free delivery.

The exact cost will be displayed at checkout before you complete your order. We plan to expand our shipping methods and delivery areas in the future.

3. Order Tracking

Once your order is collected by the courier company, you will receive an email and/or SMS with a tracking number and link, through which you can check your shipment's status at any time. If you have not received a tracking number within 4 business days of order confirmation, please contact us.

4. Extended Delivery Areas

The Brand ships throughout Israel. However, deliveries to remote areas (such as the Arava region, Eilat, the Golan Heights, and communities beyond the Green Line) may take longer than stated in Section 2, up to 7–10 business days.

5. Responsibility for Accurate Details

5.1. It is the customer's responsibility to provide an accurate and complete shipping address and an available phone number at the time of ordering.

5.2. If a package is returned to the Brand's warehouse due to incorrect or missing details, or due to the customer's failure to respond to the courier's contact attempts, the customer will bear the actual shipping costs incurred for re-dispatching the package.

6. Refused or Unclaimed Packages

If a customer refuses to accept a package from the courier company and the package is returned to our warehouse, the actual return shipping costs incurred will be deducted from any approved refund, in accordance with our Cancellations, Returns & Exchanges Policy.

7. Delays and Force Majeure

The Brand will make every effort to deliver orders on time. However, the Brand shall not be liable for delays in delivery resulting from circumstances beyond its reasonable control, including but not limited to: force majeure, security situations, war, strikes, shipping carrier delays, communication system failures, or extreme weather. Nothing in this section derogates from the customer's rights under applicable law.

8. Items Damaged in Transit

If your package arrives with visible external damage (torn, crushed, or opened packaging), please photograph the outer packaging and shipping label before opening, and keep all packaging materials. If the products themselves were damaged in transit, contact us as soon as possible with photos. Handling of these cases is detailed in our Cancellations, Returns & Exchanges Policy — in the event of verified damage, the Brand will bear the full costs of return or replacement.