Privacy policy

Last updated: July, 2026

RESONANCE ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"), in order to provide you, the customer, with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us. We process personal information in accordance with the Israeli Protection of Privacy Law, 5741-1981 (including Amendment 13) and, where applicable, other privacy laws such as the EU General Data Protection Regulation (GDPR).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here. You are not under any legal obligation to provide us with personal information; however, certain information is necessary in order to process your orders and provide the Services.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you interact with the Services, we may collect:

Contact details – name, address, billing and shipping address, phone number, and email address.
Payment information – payment card details, transaction details, form of payment, and payment confirmations. Payments are processed by secure third-party payment providers; we do not store full payment card numbers on our own systems.
Account information – username, password, preferences, and settings.
Transaction information – items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your order history.
Communications – information you provide when contacting us, for example in customer support inquiries.
Device information – device, browser, network connection, IP address, and other unique identifiers.
Usage information – how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information:

Directly from you – when you create an account, place an order, sign up for updates, or contact us.
Automatically – through cookies and similar technologies when you use the Services.
From our service providers – such as Shopify and payment, shipping, and analytics providers acting on our behalf.
From our partners or other third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, remember your preferences and cart, analyze site traffic, and support our marketing. These may include analytics and advertising tools such as Google Analytics and Meta (Facebook) Pixel, which collect information about your use of the Services in accordance with their own privacy policies.

You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the Services.

How We Use Your Personal Information

Providing and improving the Services – processing payments, fulfilling and shipping orders, managing your account, handling returns and exchanges, remembering your preferences, enabling reviews, and personalizing your shopping experience.
Marketing and advertising – sending marketing communications by email or text message (where you have consented as required by law, including Section 30A of the Israeli Communications Law regarding electronic marketing messages), and showing you advertisements based on your activity on the Services.
Security and fraud prevention – authenticating accounts, securing payments, and detecting and preventing fraudulent or malicious activity. If you register an account, you are responsible for keeping your credentials safe and should not share them with anyone.
Communicating with you – providing customer support and responding to your inquiries.
Legal compliance – complying with applicable law, responding to valid legal process, and enforcing our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

Service providers – Shopify, payment processors, shipping and fulfillment providers, IT, analytics, cloud storage, and customer support vendors that perform services on our behalf.
Business and marketing partners – to provide marketing services and advertising. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of the use of your information for targeted advertising (see "Your Rights and Choices" below).
With your consent or at your direction – such as when we ship products to you or when you use social media integrations.
Within our corporate group – with our affiliates, if any.
Legal and business purposes – in connection with a business transaction (such as a merger), to comply with legal obligations, to respond to lawful requests, and to protect our rights and the rights of our users or others.

We do not sell your personal information for monetary consideration.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside.

We may also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests regarding such processing. To learn more, see the Shopify Consumer Privacy Policy, where you can also exercise certain rights regarding your personal information.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites, and we recommend reviewing their policies. Information you share on public or semi-public platforms, including social networks, may be viewable by others.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the details below to request its deletion.

Security and Retention

We implement reasonable security measures in accordance with applicable data security regulations. However, no security measure is perfect, and we cannot guarantee absolute security. We recommend not sending sensitive information through unsecured channels.

We retain personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights, subject to applicable law:

Right to access – to request access to and review the personal information we hold about you (including under the Israeli Protection of Privacy Law).
Right to correct – to request correction of inaccurate personal information.
Right to delete – to request deletion of your personal information.
Right to portability – to receive a copy of your personal information and, in certain circumstances, to have it transferred to a third party.
Right to opt out of targeted advertising – where applicable law provides such a right.
Managing marketing communications – you may unsubscribe from marketing emails or messages at any time using the unsubscribe option included in them. We may still send you non-promotional messages, such as order and account notifications.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request, and we will respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority — in Israel, the Privacy Protection Authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live, including through Shopify and our service providers. Where required, such transfers are carried out in accordance with applicable law, including the Israeli Privacy Protection (Transfer of Data Abroad) Regulations and, for transfers out of the European Economic Area or the United Kingdom, recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.